FAQs
Orders
Is my credit card information secure?
Yes! We use Shopify Payments encryption service to process your payment. Your credit card information is hidden from us and we do not store your credit card information.
Can I track my package?
We will send a shipping confirmation email once your product is on its way and it will include a tracking link to track your package.
How long will it take to get my package?
Once shipped, US shipments can take 3-5 days. We do offer a priority option that expedites the shipment a little quicker to receive 2-3 days.
What is your return policy?
Here at Checkable, your happiness is the most important. If our products do not meet your standards, let us know within 30 days of your purchase and we’ll give you a full refund (less any shipping charges if applicable). Just email us at support@checkablemedical.com or use our “Contact Us” link with proof of purchase.
Where do you ship to?
Currently, we only ship within the USA.
What methods of payment do you accept?
We currently accept all of the main credit cards – Visa, MasterCard, Discover, and Amex. We also accept PayPal.
Do you ship to P.O. boxes?
Yes, we do ship to P.O. boxes.
How much is Shipping? Do you offer free shipping?
We offer free shipping on all orders over $40. For orders under $40, shipping and handling is $2.99. We also offer a priority expedited shipping option for $5.99.